Order, Delivery, Returns and Exchanges Policy

D’Evin’s main information on ordering, delivery and after-sales enquiries is set out below. This policy covers online store sales to consumers in Turkey; the separate explanation below applies to the showroom and other points of sale.

Anthos Jewellery Kuyumculuk Sanayi ve Ticaret Ltd. Şti., operating under the D’Evin Jewellery brand.

Harbiye Bostan Sokak, No:15, Orjin Apartmanı, Kat 5, Şişli, İstanbul 34367

E-mail: info@devinjewellery.com · Telephone: +90 212 373 94 64 · WhatsApp: +90 530 909 19 34

Online orders are received through shop.devinjewellery.com. The product’s main characteristics, total price, delivery period and withdrawal conditions are displayed before payment. Receipt of the order and its payment status are notified electronically. Bank transfer and card payment options are available only on the terms presented at checkout.

You may contact us as soon as possible to cancel or change an order. Requests do not have to be made only on the day of ordering; your statutory rights of withdrawal and termination remain unaffected. For personalised products, the production stage and the conditions notified to you in advance are assessed separately.

Delivery to addresses accepted by the online store is free; the delivery charge is displayed as TRY 0 at checkout. Accepted delivery regions and the promised delivery date or period for the product are stated before payment. If delivery outside Turkey is offered, country-specific customs and other costs are explained separately; undisclosed additional charges are not requested afterwards.

Standard products are delivered within 30 days of receipt of the order at the latest and within the period promised for the product. For Be-Spoke products prepared according to your personal wishes or needs, the delivery period is agreed separately before ordering. Unavailability in stock does not, by itself, make performance impossible. A different product is not sent without your express acceptance.

If performance genuinely becomes impossible, you are informed within 3 days and payments collected, including any delivery charges, are refunded within 14 days of notification. If you exercise statutory termination because delivery has not taken place within the promised period, payments are refunded, together with the statutory interest required by law, within 14 days of receipt of the termination notice.

When shipping with a carrier designated by D’Evin, D’Evin is responsible for loss and damage until delivery. Checking the packaging on receipt and, where possible, documenting damage with a report and photographs is helpful. The absence of a report does not remove your legal rights.

Returns and exchanges are handled under Law No. 6502 and the Regulation on Distance Contracts; no additional return or exchange commitment is given beyond statutory rights. In distance sales where a right of withdrawal exists, the consumer may notify withdrawal within 14 days of delivery without giving a reason or paying a penalty. For products whose prices change with financial market fluctuations outside D’Evin’s control, there is no right of withdrawal if the conditions in Art. 15/1-a of the Regulation are met. Any exception applicable to the product is disclosed before payment.

Send your return/withdrawal notice within the period to info@devinjewellery.com or to the return address below, in writing or on a durable medium. The order number and product name help match the request to your order. The attached model form is optional; your statutory withdrawal notice does not require separate approval for a return.

Unless D’Evin offers to collect the product, it must be sent back within 14 days of notification. Package it securely and include the box, accessories and any certificate you still have. Opening the box or the mere absence of packaging/labels does not automatically remove the statutory right of withdrawal. Statutory protection concerning ordinary use applies; other damage caused by fault is assessed on the facts.

Return shipment using the carrier named in the Preliminary Information Form is free. If no carrier is specified, the return cost is still not charged to the consumer. If the specified carrier has no branch at your location, we arrange collection without an additional charge. If you wish to use another carrier, you may contact us about secure shipment and cost arrangements.

For delivered products, the refund is made within 14 days at the latest from the date you hand the product to the return carrier specified in the preliminary information. If a different carrier is used, this period starts when the product reaches D’Evin. If the product has not yet been delivered, the period starts when we receive your withdrawal notice. The product price collected and any delivery costs covered by legislation are refunded in one payment, using a method appropriate to the payment instrument used for the purchase, without imposing any cost on you. The time taken by the bank to credit your account does not remove D’Evin’s obligation to issue the refund on time.

Exchange requests are assessed within statutory rights. No additional exchange commitment is given for non-defective products; following a return under the statutory right of withdrawal, a new order may be placed.

Products specially designed, engraved or altered in size/design specifically for you according to your wishes or personal needs are outside the statutory 14-day withdrawal right when the conditions in Art. 15/1-b of the Regulation are met. Selecting an available stock size or producing a standard model to order does not, by itself, constitute personalisation. The specific exception applicable to your product is explained before payment.

For personalised products, you may immediately submit a request to cancel or change the order before production. The production stage and previously agreed conditions are assessed. Your rights concerning defects, non-conformity with the order and statutory delivery requirements are preserved in all cases. The health/hygiene exception applies only to products that actually meet the legislative conditions and whose protective seal has been opened; there is no blanket prohibition covering all jewellery.

If a product is defective, subject to the conditions in Law No. 6502, you may exercise one of the following rights: withdraw from the contract for a refund, obtain a reduction in price proportionate to the defect, request free repair provided this does not entail excessive cost, or, where possible, request replacement with a defect-free equivalent. The statutory rules on disproportionality and rights to compensation remain unaffected. A request for free repair or replacement with a defect-free equivalent is fulfilled within the applicable statutory maximum period. Costs arising from the exercise of these rights are not charged to the consumer.

If you notice a problem with a product, contact us with the order/invoice information and, if possible, photographs. An inspection does not remove your statutory rights of redress or require your request to be resolved solely through a single remedy chosen by D’Evin. Rights concerning defective goods are independent of the withdrawal period; statutory limitation periods apply.

For ordinary face-to-face showroom sales, the statutory 14-day withdrawal right applicable to online distance sales does not arise automatically where the product is not defective. Any additional exchange/return commitments given at the time of sale apply. For products purchased from other retail points, you may contact the seller that made the sale; your statutory rights and any D’Evin commercial warranty remain unaffected. Whether a sale concluded by telephone, message or e-mail is a distance sale is assessed according to the actual process.

D’Evin — Returns and After-Sales Services

Harbiye Bostan Sokak, No:15, Orjin Apartmanı, Kat 5, Şişli, İstanbul 34367

E-mail: info@devinjewellery.com · Telephone: +90 212 373 94 64 · WhatsApp: +90 530 909 19 34

You may make an appointment in advance to deliver the product to the showroom in person. An appointment is not required to request a return or give notice of withdrawal.

To: Anthos Jewellery Kuyumculuk Sanayi ve Ticaret Ltd. Şti. — Harbiye Bostan Sokak, No:15, Orjin Apartmanı, Kat 5, Şişli, İstanbul 34367 — info@devinjewellery.com

I hereby give notice that I exercise my right of withdrawal from the contract for the sale of the products described below.

Field	Information to complete
Order date / number	........................................................
Delivery date	........................................................
Product(s) returned	........................................................
Name and surname	........................................................
Address	........................................................
Notice date	........................................................
Signature (only if sent on paper)	........................................................

Use of this form is not mandatory; a written notice or a notice on a durable medium clearly expressing the intention to withdraw is sufficient.